Shipping

  • Collection is not possible.
  • Postage cost to UK mainland only, other areas please email us.
  • If Recorded or Special Delivery service is not selected, we cannot be held responsible if the item does not get to you within the time specified.
  • In normal circumstances we aim to ship the same day but please allow up to 3 working days.
  • Please ensure you provide a telephone number in case there is difficulty with the transaction or delivery, we will not call you for any other reason.
  • If Royal Mail returns the item(s) back to us as Not Called For, we will ask you for a re-delivery charge.
  • In the event you do not want the item re-delivered the cost of posting the item will be deducted from the refund.

If the item is damaged in transit, please sign the carriers/Royal Mail’s note as ‘damaged’, please look out for mishandling – crushed boxes, flattened corners, etc.
We cannot be held responsible if you do not follow this.

Returns

  • Due to hygiene reasons most shaving products are non-returnable unless found to be faulty.
  • We do not allow returns if the item has been opened or used unless the item is found to be faulty
  • All returns must be in the original packaging.
  • If the item is faulty on arrival, please advise us within 3 days of receipt.
  • We may try to assess the fault before allowing you to return the item, please be patient.
  • When returning items to us, please ensure they are well packed.
  • Items returned to us are at a cost to yourself unless they are found to be faulty.
  • Products will only be exchanged/refunded if returned in original packaging, sealed and unused condition and are found to be faulty.
  • If a product is returned and no fault is found, the item will be held until payment is received for the cost of return shipping Postage will not be refunded.
  • In the unlikely event an item is found to be out of stock we will notify you immediately and we will issue a refund against the purchase made.

After the first 3 days the Manufacturers warranty applies (if applicable), please contact the manufacturer directly.