We use Royal Mail international shipping services.
Any order being shipped to a destination outside of the United Kingdom may be subject to import duties and taxes.
When placing an order for delivery outside the United Kingdom you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
International orders may be subject to duties, customs, and value added taxes. These charges must be paid for by the customer if contacted by customs.
We cannot be held responsible for items being held up in customs.
If items are returned to us as duty not paid we will only refund the cost of the item and not any postage or handling charges.
For any questions about international shipping please contact us at firstname.lastname@example.org
INTERNATIONAL NON-RECEIVED ITEMS / ORDERS
All claims for non-received items must be made within 28 days; all claims for non-received items after 28 days will not be accepted.
Royal Mail do not class an International item as being lost in the post until after 28 working days, this does not include weekends or bank holidays.
Refunds or replacements will not be made until after the 28 working day period has elapsed.
After the 28 working day period all claims for a refund or exchange will be submitted by us to Royal Mail for compensation of the lost post item/s.
You agree to co-operate with us fully in the event of a loss/damage claim.
INTERNATIONAL RETURNS / UNOPENED PRODUCTS
Changed your mind? That’s fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 28 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return. To return a product, please follow the simple steps below:
- Contact us to let us know you would like to arrange a product return. We’ll advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post them back to us.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser’s credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
INTERNATIONAL RETURNS / FAULTY DAMAGED PRODUCTS
Please contact us at email@example.com